Refund policy

We endeavour to supply only the highest quality products. However, if you are unhappy with the product* in anyway it can be returned to us within 28 days following the steps outlined below, and we will refund the cost of the item.
Contacting Us
Our Address is:
Compatible Coffee Pods, Coffee Merchants UK, Unit 1, 18B, Bennett's Field Trading Estate,
Wincanton, Somerset, BA9 9DT, UK
Telephone Number is: +44 1963-31137

We can be contacted by telephone from 9am - 5pm GMT, Monday - Friday.

We aim to keep the process as simple as possible.

Returning orders or item/s is at the consumer's cost. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery. Please return the items to the address shown at the bottom of our delivery note enclosed with your order. Please include the completed returns slip or a piece of paper with your name and address, order number, reason for return and the date on which you receive it.

Faulty Items - If an item is found to be faulty, which you did not order, or for any other reason which is our fault, please contact our us on 01963-31137 or by email sales@compatiblecoffeepods.co.uk We will then arrange with you suitable collection or return shipping options. If goods are found to be faulty, which you did not order, or our fault will give you a FULL refund plus any return shipping costs incurred. For electrical items please check or read your manufactures user manual, operators guide or instructions. Most problems can be fixed by following/reading the troubleshooting or FAQ sections in the manuals.